Responsible Gaming

At 8up Responsible Gaming — Safety with Enjoyment

8up believes gaming should be a source of entertainment, not stress. That's why we're committed to ensuring a safe and responsible gaming experience for every player on our platform.

Gaming is only for those aged 18 and above. Only play with money you can afford to lose.
18+ Age Restriction
24/7 Support
5+ Safety Tool
100% Transparency

Responsible Gaming's Six Pillars

At 8up, we follow the core principles below to build a culture of responsible play.

Age Verification

Age verification is mandatory at registration on 8up. Under no circumstances can anyone under the age of 18 open an account or play.

Setting Spending Limits

Set the maximum amount you want to deposit daily, weekly, or monthly. 8up will not accept any deposit that exceeds your chosen limit.

Time Management

Set your own time limit for gaming sessions. After the set time, 8up will automatically send you a reminder and help you take a break.

Temporary Break

If you feel you need some time away, you can take a temporary break of anywhere from 24 hours to 6 weeks. During this period, you will not be able to log in or place bets.

Self-Exclusion

If you feel you may be addicted to gaming, permanently exclude yourself. Once self-exclusion is activated, 8up will fully close your account and stop sending you any promotional messages.

24/7 Support

Our dedicated support team is available 24/7, seven days a week, for any assistance related to responsible gaming.


What does responsible play mean?

Responsible play means enjoying gaming consciously, in a controlled way, and within your financial means. At 8up, we believe that online gaming, when done responsibly, can be a healthy form of entertainment. However, when gaming starts affecting other areas of your life, it becomes a cause for concern.

Online gaming is growing rapidly in Bangladesh, with millions of people turning to various platforms for entertainment. 8up has developed its responsible gaming policy with this reality in mind. Our goal goes beyond simply offering games — we are committed to the overall well-being of every player.

The core of responsible play is simple — make your own gaming decisions, make them mindfully, and always play within a clear budget and time limit. 8up is here to give you the tools and support to do exactly that.

Keep in mind: Gaming should never be seen as a source of income. It is purely a form of entertainment. Losing is completely normal, and no one can guarantee a win.

8up's responsible gaming policy is built to international standards. We give every player the ability to review their gaming habits and set limits whenever needed. Your well-being matters more to us than any business gain.

Problematic Gaming Warning Signs

It's easy to miss the signs when gaming habits start becoming a problem. If two or more of the following apply to you, it may be time to seek help.

Continuing to play in hopes of recovering lost money
Lying to family or friends because of gaming
Continuing to play beyond your set budget
Feeling unable to stop gaming even when you want to
Prioritizing gaming over work, study, or sleep
Feeling restless or irritable when not gaming
Borrowing money or spending savings to fund gaming
Spending your days thinking about winning at gaming
If any of these signs apply to you, please reach out to 8up Support today. Our specialist team will assist you with complete confidentiality.

8up's Responsible Gaming Tools

8up gives you several powerful tools to keep you safe. All of them are easy to access directly from your account settings.

Deposit Limit

Set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing one requires a 7-day waiting period.

Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, 8up will automatically log you out.

Reality Check

At set intervals, a message will appear on screen showing how long you have been playing and how much you have spent.

Gaming History

You can view a full history of all your gaming activity, deposits, and withdrawals at any time.

Cooling-Off Period

Take a temporary break of 1 day to 6 weeks. During this time, no login, betting, or deposits will be possible.

Promotion Opt-Out

You can opt out of promotional offers, bonus messages, and marketing communications at any time.

Important: All these tools are completely free and can be activated from your account settings at any time. Reducing a limit takes effect immediately, but increasing one requires a waiting period.

Gaming Limits How to set it up

Setting limits is the most effective approach to responsible gaming. Follow the steps below.

1
Set a monthly entertainment budget

Set aside a small portion of your total monthly entertainment budget for gaming. Never go beyond that amount. Remember, this is an entertainment expense — not an investment.

2
Set a deposit limit on your account

Log in to your 8up account, go to Settings → Responsible Gaming, and set a deposit limit that fits your monthly budget. This will automatically prevent you from depositing beyond that amount.

3
Set a daily time limit

Limit gaming to one to two hours per day. Enable the session timer so your session ends automatically when the time is up.

4
Regularly review your gaming history

Check your gaming activity history once a week. Review how much time and money you have spent, and adjust your limits as needed.

5
Avoid Gaming Under Emotional Stress

Avoid gaming when you are feeling down, angry, or frustrated. Your decision-making is impaired in these states, and the risk of excessive play increases. Take a break if you need one.

Self-Exclusion — When You Need a Break

Self-exclusion is a process where you personally decide to pause or permanently stop gaming on 8up for a set period of time. It is a courageous and responsible choice, and one we fully respect.

Temporary Self-Exclusion
  • From 1 day to 6 weeks
  • Login is completely disabled during this period
  • No bonus or promotional messages
  • Automatically resumes after the break ends
Permanent Self-Exclusion
  • The account is permanently closed
  • All data and balances are processed
  • Opening a new account in the future will be prevented
  • Cannot be reactivated
To activate self-exclusion, go to the "Responsible Gaming" section in your account settings, or contact our Support team directly. We will action your request within 24 hours.

Alongside self-exclusion, you are also welcome to seek professional support. Gaming addiction is a mental health condition and is treatable. A number of mental health service providers in Bangladesh are available to help.

Minors Protection

8up is strictly for users aged 18 and above. Keeping minors away from gaming is one of our highest priorities.

  • Age verification is mandatory at registration — users under 18 cannot open an account.
  • Additional identity verification documents may be requested in suspicious cases.
  • Parents should use parental control software on their child's device.
  • If it is found that a minor is using an account, that account will be closed immediately.
  • Do not share your login details with any family member, especially minors.
  • If you suspect a minor is gaming on our platform, please let our support team know.
For parents: If your child uses the family computer or your mobile device, install filtering software to block gaming sites. Use a strong password on your 8up account and never share it with anyone.

Responsible Gaming Q&A

Yes, all of 8up's responsible gaming tools are completely free. Deposit limits, session timers, cooling-off periods, and self-exclusion can all be activated from your account settings at no cost.

Yes, reducing your deposit limit takes effect immediately. However, increasing a limit requires a 7-business-day waiting period. This rule is in place to protect players from raising limits impulsively and risking further harm.

When you apply for self-exclusion, any withdrawable balance in your account will be processed. Contact our Support team for more details. Bonus balances are generally forfeited.

Self-exclusion is typically initiated by the account holder. However, if you believe a family member is struggling with a gaming problem, please contact our Support team. We will assess the situation and provide the best assistance available.

The World Health Organization (WHO) has recognized gaming disorder as a legitimate mental health condition. It is treatable, and with the right support, full recovery is possible. There is no shame in seeking professional help.

A Cooling-Off Period is a temporary break lasting from 1 day to 6 weeks, after which your account is automatically reactivated. Self-exclusion is a longer-term or permanent decision where you stop gaming for a set period or indefinitely.

Play responsibly,
Play and enjoy

Protecting every player is our responsibility at 8up. Register today and enjoy responsible gaming on a safe, trusted platform.

18+ | Play Responsibly | Terms & Conditions Apply

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